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Information

Delivery & Returns

Deliveries

Once you place an order you will receive a confirmation email and you will be able to view your order in My Account when logged into the website.

Orders placed by 3pm on a weekday will be despatched same day, although this may not be possible at busy times.  We will notify you as soon as goods are despatched.

Depending on the option chosen, goods will be sent either by:

  • Next day delivery
  • 1st class post or Priority Courier (1-2 working days)
  • 2nd class post or Standard Courier (3-5 working days)

We do not guarantee these delivery times and cannot accept any liability if your goods do not arrive on time, unless this is caused by our negligence.

Postage and packaging prices are displayed on the website at the point of purchase.  

We do not deliver to BFPO addresses, to multiple addresses, PO boxes, or to any address outside the UK.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing by the 30th day to support@chicylittlemonkeys.com with "Order Query" in the subject.  Please provide us with your order number and your postcode together with the details of the product(s) you have ordered and preferably forward your confirmation email.  If you notify a problem to us under this condition, because all products displayed on the website are one-offs, our only obligation will be to either supply you with garment of similar value or to refund to you the amount paid by you for the goods in question.  No further compensation will be paid.

If your order arrives damaged, unless that damage has been described as a fault in the advert on the website, or if the order arrives incomplete, please email support@chicylittlemonkeys.com within 7 working days of receipt, with "Order Query" in the subject.  Please provide us with your order number and your postcode together with the details of the product(s) you have ordered.

In accordance with Distance Selling Regulations, you are entitled to cancel this contract if you so wish provided that you exercise your right by notifying us no longer than 7 working days after the day on which you receive the Products.  If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price but not the delivery cost, provided that you have notified us in writing no longer than 7 working days after the day on which you place the order.  Our labels should be attached, the Products should not have not been used and you must return the products.  Your cancellation rights will end after seven working days counting from the day after the day this contract was agreed.

 

Returns and Refunds

If the garment doesn't fit or isn't quite right you can return it us for a full refund so long as it still has our labels attached and hasn't been worn.  You must return the goods within 10 working days of receipt.  We cannot refund your postage costs.

To return an item:

  1. Log into your account and select Completed Orders
  2. Click on the "Return Item" button.
  3. On the next screen select the product you want to return and choose the Return Reason.
  4. Click on Submit Return Request
  5. Wait to receive our acknowledgement email and follow the instructions given in the message. 

We strongly recommend that you send the parcel RECORDED DELIVERY or by some means of tracking.

We'll send you an acknowledgement email as soon as we have received the item and will confirm when the refund has been processed.  

We can only refund the postage if the product you receive is either the wrong garment, or has a fault that is not described in the advert.

Under no circumstances will a refund ever exceed the value of the amount paid for products, either for the buying or selling of such items.